What you already use.
Connect existing software, remove repetitive steps and add intelligence where it creates value.
AI consulting & custom software
AI should solve
the work that
slows you down.
Your organization doesn’t need AI everywhere. It needs the right technology where time is lost, information gets stuck and people are waiting.
We help businesses and nonprofits find those opportunities, design the right solution and build it—from intelligent workflows and AI assistants to integrations and custom software.
01Business problemWhere does the work slow down?
Begin with the delay, repeated task or frustrating handoff your team can describe.
02Context, data & peopleUnderstand what surrounds it.
Map the information, tools and people involved, including who can see and approve what.
03Software + integration + AIChoose what actually helps.
Use the right combination of existing tools, custom software, automation and AI.
04Useful actionHelp the next step happen.
Make the result part of the workflow, with a person in control where judgment matters.
05Measured outcomeSee whether the work is better.
Compare the result with the starting point and improve what still gets in the way.
Built around your work.
Measured by what gets better.
Strategy · Workflow design · Software development · Integration · Ongoing improvement
01 / Find the friction
Start with the problem.
Not the technology.
Select an area of your organization. See where work can get stuck, and what a more useful system could do.
Where work gets stuck / Customers
- Slow responses and missed calls
- Repetitive enquiries
- Manual booking
- Disconnected customer history
What could change
Connect intake, customer history, scheduling and follow-up. Add AI-assisted phone or chat experiences where they help, with a clear handoff to your team.
What we would work towardHelp people get an answer and reach the right next step sooner.
02 / The right tool for the work
Sometimes the answer is AI.
Sometimes it’s better software.
Usually, it’s both.
What is missing.
When generic tools cannot represent the way you operate, design and build the missing system.
Something new.
Turn an idea into a customer experience, internal tool, portal, mobile experience or new digital product.
03 / Advice, with the ability to build
From one workflow
to an entire operating system.
Custom AI solutions and business software, designed around a useful outcome. Explore the capabilities and open a card for an example.
AI assistants & agents
Help customers and staff find answers, prepare work and move through intake or triage, with defined permissions and human handoffs.
Example direction
An internal assistant that finds the relevant procedure and points to its source.
Voice & communication intelligence
Design connected calling, call assistance, summaries, qualification and follow-up around the way your team communicates.
Example direction
A call summary attached to the customer record, with a follow-up ready for review.
Custom business software
Build dashboards, portals, CRM workflows, scheduling and operational applications around requirements generic tools cannot meet.
Example direction
A shared job view that connects the office, the field team and the customer.
Workflow automation
Move information between systems, remove data re-entry, route approvals and keep repeatable processes moving.
Example direction
An approved intake that creates a record and assigns the next task automatically.
Knowledge & document intelligence
Make policies, procedures and product information easier for the right people to find and use, with sources and access controls.
Example direction
A document workflow that extracts key details for a person to verify.
Customer experiences
Connect websites, apps, booking, forms, self-service and customer portals to the work happening behind them.
Example direction
A customer portal that shows the latest approved status without another phone call.
Data & decision support
Bring important information together, highlight exceptions and give people useful reporting to support their judgment.
Example direction
An operations view that flags overdue handoffs and shows who can resolve them.
Systems integration
Connect the tools your organization depends on so information can move reliably without a complete software replacement.
Example direction
A booking that updates the calendar and CRM while keeping both records in sync.
Drag or scroll to explore. Hover near an edge to keep moving. These are possible project directions, scoped to your organization and the tools available to it.
04 / A better fit
Your organization shouldn’t have to reshape itself
around software.
Off-the-shelf software is useful where it fits. But your processes, pricing, approvals and customer journeys may need something more specific.
When workarounds create more effort than they remove, we can design software around the way you need to operate—and connect it to the systems you already use.
- Off-the-shelf where it makes sense.
- Custom where it matters.
- Integrated so it feels like one system.
05 / Built around your purpose
For businesses.
For organizations with a mission.
More room to move.
Improve customer acquisition, sales, service, operations, team productivity and reporting. Build systems that can support the next stage of your business.
Customers · Team · Operations · GrowthMore time for the mission.
Simplify program and constituent intake, member communication, volunteer coordination, knowledge access and reporting. Make limited resources easier to put to work.
People · Programs · Volunteers · ImpactLess time fighting systems.
More time doing the work that matters.
06 / Useful is measurable
Technology should
earn its place.
Before we build, we identify what the problem costs today in time, delays, missed opportunities or duplicated work. Together, we define an outcome we can measure.
01Time returned
Reduce repetitive administrative work.
How we could measure it
Start with the time spent on a recurring task, then compare the complete workflow after the change.
02Faster response
Shorten the distance between a request and a useful next step.
How we could measure it
Track time to first useful response and the requests still waiting for an owner.
03Lower process cost
Remove unnecessary manual steps and duplicated effort.
How we could measure it
Compare the staff effort, rework and software costs involved in completing the same process.
04Revenue opportunities
Improve lead handling, follow-up and customer experience.
How we could measure it
Review how consistently enquiries reach a next step and where opportunities are still being lost.
05Better visibility
Give decision-makers clearer operational information.
How we could measure it
Check whether people can find current status, identify exceptions and trace information to its source.
06More capacity
Help existing teams accomplish more with less coordination.
How we could measure it
Look at throughput and workload together, including the effort needed to supervise and maintain the solution.
07 / The Dexera way of working
We don’t start
with a chatbot.
Understand. Imagine. Design. Build. Connect. Improve. Our existing method, applied to the work your organization needs to do.
How Dexera thinks about AI01
Understand the work
We talk to the people doing it, map the process and identify where time, information or momentum gets lost.
02
Imagine what could improve
We find the problems worth solving and assess whether they need AI, automation, integration, better software—or no new technology at all.
03
Design the solution
We define the experience, workflow, data, permissions and human review points, along with what success should mean.
04
Build & integrate
We develop the software and connect it to the tools your organization already uses. You can review the work as it takes shape.
05
Connect & launch carefully
We test real workflows, access controls, failure cases and handoffs, then help the people using the system get ready.
06
Improve
We measure the agreed outcomes and refine the system as the organization, its needs and its tools change.
08 / A useful starting point
What is taking too much
time in your organization?
Potential direction
We miss customer calls.
Map when calls are missed and what callers need. A connected intake or voice workflow could capture the request, offer an appropriate next step and hand off to a person when needed.
An example to start a conversation. The right approach depends on your process, data and people.
09 / An engagement that fits
Custom technology.
Without a traditional enterprise engagement.
Start with a defined problem and a scope that makes sense. Some engagements combine an implementation fee with a predictable monthly subscription for agreed software, support and ongoing improvement.
Opportunity assessment.
Understand the process, assess readiness and agree on priorities, success measures and a practical scope.
Implementation & integration.
Design, build, test and connect the solution, with clear deliverables and a considered rollout.
Software, support & care.
Agree on ongoing operation, maintenance and improvement. Development scope, usage and service levels are defined for each engagement.
Start with the work
Show us the process
that isn’t working.
You don’t need to know which model, platform or automation you need. Start with the problem. We’ll help determine what is worth fixing—and what the right solution should be.