Dixie AI · A Dexera Platforms product
Every conversation can become momentum.
Dixie is a standalone customer-operations platform for growing businesses. It connects the enquiry, the customer, the team, and the work that follows— so good opportunities do not depend on someone remembering what happens next.
Private hosted pilot. Accounts are invitation-only; live phone, messaging, and external AI actions are not yet available.
See the idea in motion
A better hello is only the beginning.
Choose a business, watch a sample exchange, then see how the enquiry could become a clear task for a real person. Replay it as often as you like.
Oakville · four windows · motorized shades
A person remains responsible for the decision.
How the experience fits together
Listen. Understand.
Follow through.
Dixie is designed to connect the front door to the back office, while keeping your people in charge of the moments that matter.
Welcome the enquiry.
Give customers a clear way to tell you what they need, even when the team is busy.
Understand the work.
Keep the customer, request, and relevant business details together instead of starting over.
Make ownership clear.
Show the team what needs review, a reply, a quote, or an appointment confirmation.
Keep getting sharper.
Use approved knowledge and staff feedback to refine the experience over time.
More than an answering tool
From first hello to follow-through.
A missed enquiry is rarely just a missed call. It is missing context, an unassigned task, a quote that never got a reply, or a customer waiting for an update. Dixie is designed around that whole journey, with AI as assistance and people as the decision-makers.
The connected workspace
Know the customer.
Know what is next.
The invite-only pilot establishes the workspace and operating foundation. Channel connections and automated actions are released separately after real-world testing.
One customer story
Bring enquiries, customer details, and the next conversation into one place instead of losing context between tools.
A clearer next step
Shape qualification, follow-up, and service work around the way your business actually sells and delivers.
Work that stays visible
See what needs a booking, a decision, a reply, or a person before an opportunity slips away.
People stay in control
Keep staff ownership, review, and handoff at the centre of the workflow as AI capabilities are introduced.
Built to fit the business
One platform.
Different workdays.
Dixie is being shaped for the sales and service rhythms of smaller businesses, with each business controlling its own workspace, knowledge, and team access.
Part of Dexera. A product of its own.
Distinct where it matters. Connected by design.
Dixie has its own business workspaces and access controls. Restaurant-specific ordering, reservations, catering, and concierge workflows remain in Restaurant Platforms. Being under the same Dexera brand does not automatically share customer data or access between products.
See Restaurant PlatformsGood questions, clear answers
What to know before you begin.
We would rather show the real stage of the product than suggest a live capability that is not yet connected.
Can I try the examples on this page?
Yes. The interactive preview above is replayable and uses fictional businesses and scripted messages. It demonstrates the intended workflow; it does not place a call, book an appointment, or contact a customer.
Is Dixie open for self-service sign-up?
Not yet. The hosted workspace is in a private, invitation-only pilot. Ask us about joining and we will discuss whether the current pilot fits your business.
Will Dixie answer my real phone and website chat?
Those customer-facing connections are being staged and tested separately. We will only describe them as live for your business after they have been configured, approved, and verified.
Does Dixie include restaurant reservations and ordering?
No. Restaurant-specific voice concierge, reservations, ordering, and catering remain in Restaurant Platforms. Dixie is a distinct product for other small-business sales and service workflows.
What does Dixie cost?
Commercial plans and pricing are not published yet. We can discuss pilot scope, activation requirements, and any proposed cost before you commit.
Explore the private pilot
Tell us where the conversation breaks down.
We are working with a limited number of businesses while we validate the full service. Tell us about your customers, your team, and the handoffs you want to improve.
Talk to Dexera about Dixie